FAQs

To help you quickly resolve common shopping questions, we've compiled the following FAQs. If you can't find the information you need, please feel free to contact our customer service team.

I. Orders and Payment

Q1: What payment methods do you accept?

A1: We accept Visa and Mastercard. All payments are processed through an encrypted channel to ensure your transaction security.

Q2: Can I modify my order after placing it?

A2: Once the tracking number is generated and the shipping process begins, the address cannot be changed. If an incorrect address causes the package to be returned, you will be responsible for the shipping costs and will need to place a new order.

II. Shipping and Delivery

Q3: What shipping methods do you offer?

A3: We offer free standard shipping (7-15 business days).

Q4: How can I track the shipping status?

A4: A tracking number is provided for each order after shipment. You can check the latest shipping information on our official website or the courier's website.

Q5: Do you offer international shipping?

A5: Yes, we ship worldwide. Delivery times may be longer in some remote areas. International orders may incur customs duties or import taxes, which are the customer's responsibility.

III. Returns and Exchanges

Q6: If I'm not satisfied with the product, can I return it?

A6: Yes. You can return the product within 30 days as long as it's unused and unwashed. We cover shipping costs for returns due to quality issues, while returns for personal reasons are the customer's responsibility.

Q7: Can I return products after use?

A7: For personal hygiene reasons, we do not accept returns for used products unless there are quality issues.

Q8: How long does an exchange take?

A8: Once your exchange request is approved, we will ship the replacement product within 3-5 business days of receiving and inspecting the product. The specific delivery time depends on the shipping method.

IV. Refunds

Q9: Where will the refund be processed?

A9: All refunds will be processed using the original payment method used to place the order.

Q10: How long does a refund take?

A10: Refunds will be processed within 5-7 business days after the return is confirmed. The exact time it takes to reach your account depends on your payment provider.

V. Products and After-Sales

Q11: Do your beauty and skincare tools have a warranty?

A11: Yes, most electronic beauty tools come with a one-year limited warranty, covering functional issues not caused by human error.

Q12: What if the product arrives damaged?

A12: Please take a photo and contact customer service within 48 hours of receiving the product. We will provide a free replacement or refund.

Q13: How can I confirm if the product is suitable for my skin type?

A13: We provide detailed instructions and recommended skin types on the product page. You can also contact customer service at service@intlyut.com for personalized recommendations.